Our 2023 Mackay Insurance Goals and Mission Statement
Each year, Mackay Insurance meets to discuss our goals for the upcoming year.
These goals inspire our staff to push forward into the new year with renewed dedication to our core values. They also challenge and inspire us to provide you, our valued clients, with the best service possible - day in and day out!
As an insurance company, you are our top priority. Your protection and peace of mind drive our team to strive for excellence.
Our Mission Statement
To provide preferred value to our customers, employees and partners with the highest level of integrity, service, and efficiency.
This means we strive to…
1. Listen To Your Needs
Finding the right solution for your current life situation starts with understanding you.
Your Mackay broker will,
a) Listens to your concerns,
b) Respect your story and
c) Help you find the best coverage for your unique needs.
At Mackay Insurance, we take care of the what-ifs, so you can focus on what matters!
2. Empower Our Staff
Our dedicated staff are an integral part of upholding our core values.
That’s why we invest in resources that empower our team to,
- Be there when you need us.
- Meet quick deadlines.
- Exceed expectations.
- Aim for excellence.
- Embrace challenges.
- Celebrate successes.
- Deliver a top-notch client experience.
3. Remain An Independently Owned Business
As an independent brokerage, we are not controlled by other insurance companies. This allows us to offer more coverage options from a variety of sellers.
We have contracts with over 13 different markets! This means we will always find you the best coverage at the best price.
Benefits of working with an independent brokerage:
- Unbiased advice
- One-stop shop
- More options
- Lower premiums
- Full transparency
4. Represent Your Best Interests
With access to so many sellers, we have the unique opportunity to,
a) Do all the research for you,
b) Compare options for the best deals and
c) Ensure you have the right coverage for your needs.
At Mackay, our clients always come first. Because it’s not just business, it’s personal!
5. Work Together
Each of our staff brings unique value to the table. Indeed, we wouldn’t be where we are today without the passion and dedication of our team.
That’s why we continue to nurture a healthy working environment. One that celebrates our differences, practices inclusivity and embraces each team member’s strengths.
Together, we serve you better!
6. Serve Our Community
We are proud to be a locally owned company in Quinte, Ontario!
Mackay has a long-established history in this community since it began in 1977. David Mackay loved working in Belleville, Ontario and left an incredible legacy in the hands of his son, Bruce Mackay.
It is an honour to continue building into the legacy David left and the community we all love so much.
Hear from our President, Bruce Mackay!
Find out what INTEGRITY means to our Mackay Insurance staff!