We are available by phone, email, fax, mail, social media, and courier. We ask that you not attend our office in person unless absolutely necessary, and only by prior appointment. Our office doors are locked. We can use technology for signatures, payments, and virtually any transaction. In the unlikely event you must make an appointment for a personal meeting, know that we will have taken every precaution to sanitize the space you will be in and we will do so again when you leave. Brief in-person meetings will be done only at the reception counter.
Your phone calls may be returned from an unfamiliar phone number. Many of our brokers are working from home. Your broker has the same access to your information and is equally available to help you, whether they are working from their home or from the office.
These are unprecedented conditions. Please join us as we pray for our community, our country, and our world. Thank you for your understanding as we do everything we can to keep you and your loved ones safe.
Contact options:
• Phone: (613) 966-5740, toll free (888) 853-5552
• Fax: (613) 966-9291
• After-hours phone: (613) 967-7302
• Payments made via e-transfer: email liz@mackayinsurance.com
• Cheques: send through Canada Post
• Credit card payments: call the phone number on your bill, or our office
• Sales, policy changes, and inquiries: Please phone our office or continue to email your broker if this is how you normally communicate

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